Patreon Cancels Fee Changes, Will Find A Different Fix

Patreon’s Jack Conte has walked back the controversial new fee structure that was scheduled to go into effect later this month, with the implied promise the company will find a solution to its problems that doesn’t hurt creators.

Conte’s statement, “We messed up. We’re sorry, and we’re not rolling out the fees change”, says in part —

Creators and Patrons,

We’ve heard you loud and clear. We’re not going to rollout the changes to our payments system that we announced last week. We still have to fix the problems that those changes addressed, but we’re going to fix them in a different way, and we’re going to work with you to come up with the specifics, as we should have done the first time around. Many of you lost patrons, and you lost income. No apology will make up for that, but nevertheless, I’m sorry. It is our core belief that you should own the relationships with your fans. These are your businesses, and they are your fans.

I’ve spent hours and hours on the phone with creators, and so has the Patreon team. Your feedback has been crystal clear:

  • The new payments system disproportionately impacted $1 – $2 patrons. We have to build a better system for them.
  • Aggregation is highly-valued, and we underestimated that.
  • Fundamentally, creators should own the business decisions with their fans, not Patreon. We overstepped our bounds and injected ourselves into that relationship, against our core belief as a business.

We recognize that we need to be better at involving you more deeply and earlier in these kinds of decisions and product changes….

Although Patreon folded on their proposed fee changes, the damage to creators’ income has already been done. One author offered this analogy to describe the moral effect of today’s announcement:

Webcomic artist Zack Morrison voiced what must be a lingering concern for many creators:

Here are some reactions tweeted by people in the sff field:

  • Kameron Hurley

  • Catherynne Valente

  • Seanan McGuire

  • M.C.A. Hogarth

  • Kevin Sonney

  • Patrick Rothfuss

  • Aidan Moher

  • Fireside Fiction Company

[Thanks to Dann and Mark Hepworth for the story.]