Ben Bova devotes his latest column for the Naples News to science fiction conventions.
For example, some years ago in a hotel far, far away (it was in St. Louis, actually) the hotel staff took one look at the fans arriving for their convention and decided to treat them like scum. Service was worse than dismal. The hotel even shut down the elevators at midnight, which stranded late-night revelers in the lobby. I was among them and got into a fist fight (mild mannered me!) with a young elevator operator who refused to take a group of us to the floors where our rooms were located.
Within a week after that convention closed, several national aerospace organizations canceled their plans to hold meetings at that hotel; the hotel’s insurance carrier tripled the hotel’s rates, and a few other inconveniences were rained upon the hotel’s management and staff.
…Not the least being the installation of self-service elevator controls. The Chase-Park Plaza’s elevator operators were out of a job by 1974 when I was there for the Popular Culture Association convention.
[Via Tony Lewis on Smofs.]