The MidAmeriCon II Incident Response Team Handbook, scrubbed of personal identifying information, has been posted online by IRT head Kris Snyder for use or adaptation by other conrunning groups.
A lot of conventions that have followed the trend of the past few years by adopting a Code of Conduct or antiharassment policy will find this document a help in thinking step-by-step through their own procedures.
Here are a couple of excerpts. The first was selected because it probably came into play when MACII dealt with Dave Truesdale’s membership revocation.
Handling reports about Program Participants
- Take the report as normal.
- If the manager evaluating the situation is considering removing the panelist from being on program, they need to consult with programming (preferably [Programming DH], [DDH] or [Program Ops] as backup).
- If the member’s program participant privileges are revoked, please make sure to take any gizmos or ribbons that indicated their program participant status.
- In the case that we take action against the member which does not include removing their program participant status or privileges, we still need to inform the programming department.
- Always involved the conchair if a situation involves a Guest of Honor.
The second excerpt shows a range of available responses to complaints.
- Actions we can take in response to a complaint (and who needs to be consulted or informed)
- Talk to person and tell them to cut it out
- Talk to the parents if the person reported is a minor
- Restrict access to certain areas of the convention (eg: art show, dealer’s room, thing)
- o Consult with the Area Head and/or Division Head Involved
- Disallow someone’s continued participation on programming (While we can’t stop people can be assholes, but we don’t have to give them a platform to be an asshole from)
- o Include programming in that decision.
- o Programming has requested that we inform them about all reports made about the behavior of a program participant. IRT bears the primary responsibility for acting on reports about panelists.
- Pull someone from their staff position/disallow them to volunteer
- o Supervisor should be included in the decision making process, in consultation with the area head. The division head should be informed
- o Volunteers should be informed
- o If a DH is the problem, involve the chair.
- o If it’s an advisor, involve the chair
- o If the chair ([Chair]), is the problem, go to [Vice Chair] and [Advisor]
- Remove someone from the convention for a day. They can return tomorrow
- o Please inform the chair afterwards
- Remove someone from the convention period.
- o Involve the chair in this decision, unless there is an immediate safety concern.
[Thanks to JJ for the story.]